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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michelle Cleland-Thies

Michelle Cleland-Thies

August 14, 2024

5  out of  5
rating by Michelle Cleland-Thies
"Thank you for the prompt service you did for me. I had a Towing question and immediately got a response back from Terrin. This office has always been very good about handling things in a professional manner. Thank you"
We responded:
"We are always happy to help and appreciate your review and business!! "
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Stacy Kinzinger

August 6, 2024

5  out of  5
rating by Stacy Kinzinger
"I went in to see if I could maybe save a few dollars compared to what I was paying for home and auto insurance. I ended up getting the same auto coverage for half as much and the same home coverage for almost $500 less per year. Due to a severe storm which caused hail damage, my roof and gutters needed to be replaced. A truly quick and painless process. They took care of my claim right away and checked in with me many times through the whole process to make sure everything was going OK and to see if I had questions or needed help. I am very thankful I decided to switch to State Farm. Excellent service! Thank you!"
We responded:
"We are so happy we could help you Stacy!! We appreciate your business and having you as a customer! Thank you for your kind and wonderful review, we are always glad to be of service!! "
Profile photo of Hannah Knight

Hannah Knight

July 1, 2024

5  out of  5
rating by Hannah Knight
"Very personable and helpful agent."
We responded:
"We appreciate your business and are glad we could be helpful! Thank you for your review!"
Profile photo of Erin Kennedy

Erin Kennedy

June 27, 2024

5  out of  5
rating by Erin Kennedy
"Very helpful and easy to work with."
We responded:
"We appreciate your business and are glad to have you as one of our insured! Thank you for your review!"
Profile photo of James Odom

James Odom

May 8, 2024

4  out of  5
rating by James Odom
"I very rarely give 5s or 10s. I'd really give you a 4.5/5, or a 9/10 if you were to improve the measurement scale! Your service is exceptional! 4.5."
We responded:
"Well we would love to be able to get that 4 to a 5 James! We are always working on improving customer service and being the best we can for our customers!"
Profile photo of Alicia Niemeyer

Alicia Niemeyer

March 28, 2024

5  out of  5
rating by Alicia Niemeyer
"Great Service! Always helpful and friendly!"
We responded:
"We love to hear from our clients! We are always happy to help in anyway we can!!"
Profile photo of Dawn Grice

Dawn Grice

March 4, 2024

5  out of  5
rating by Dawn Grice
"I'm treated like a person, not just a policy number. When switched from USAA to State Farm, I saved so much money that I was able to get a life insurance policy AND insure my vehicle with full coverage for nearly the same amount I was paying with USAA just for my vehicle. They're quick to get back to me, courteous and they answer all my many questions. I love the app too!"
We responded:
"We are SO glad to hear you had a such a wonderful experience! We appreciate your business and wonderful review!!"
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Dustin Horn

February 29, 2024

4  out of  5
rating by Dustin Horn
"Terrin was quick with a response when I asked for a quote. He went over all my options and made me feel good about switching from progressive. OH and I saved over half of what I was paying per month for my vehicles."
We responded:
"Thank you so much for the review! We appreciate your business and are always happy to help!"
Profile photo of Derik Kraus

Derik Kraus

February 23, 2024

5  out of  5
rating by Derik Kraus
"Great conversation and explained options clearly."
We responded:
"We are always happy to help! "
Profile photo of Travis Crum

Travis Crum

February 15, 2024

5  out of  5
rating by Travis Crum
"Helped my family and I when we were in need, they were quick and extremely helpful. Can’t thank them enough for their help"
We responded:
"We appreciate the chance to help you and your family, Travis. Thank you for the nice review!"
Profile photo of Lisa King

Lisa King

February 14, 2024

5  out of  5
rating by Lisa King
"Terrine helped my husband and I find insurance that suited our needs. He went the extra mile to be sure we were taken care of. He is very professional!"
We responded:
"We love seeing reviews like this, Lisa! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Profile photo of Annette Draves

Annette Draves

January 13, 2024

5  out of  5
rating by Annette Draves
"Terrin's State Farm is the best. We were on vacation in Florida and needed help fixing a cracked windshield. We called Terrin's office and the next morning we had our windshield fixed. All we had to do was give state farm out address and they took care of everything. They are amazing."
We responded:
"We love 5 star reviews like this, Annette! Thank you for your business."
Profile photo of Trevor Fisk

Trevor Fisk

January 12, 2024

5  out of  5
rating by Trevor Fisk
"Terrin and his team do a very awesome job of all types of insurance and always giving you updates on how to get a lower monthly payment they are such a great insurance company to go through"
We responded:
"Dear Southern Illinois Outdoorsman, thank you so much for using us for your insurance needs. We appreciate the review!"
Profile photo of Gabe Bernstein

Gabe Bernstein

November 1, 2023

2  out of  5
rating by Gabe Bernstein
"Unfortunately my experience with Brad was quite the opposite. I’ve not had a good experience with this State Farm and would not suggest them to anyone… save some hassle and go elsewhere"
We responded:
"Sorry to hear you did not have a good experience. We will be contacting you soon so we can fully understand your concern and do our best to resolve it."
Profile photo of Triple Shine Cleaning Services, LLC Info

Triple Shine Cleaning Services, LLC Info

October 31, 2023

5  out of  5
rating by Triple Shine Cleaning Services, LLC Info
"I came to this agency because I followed Brad Doyle here. His customer service is like no other. I have never had an agent as helpful as him who always goes above and beyond. So far my experience with the people in the office has been the same. They are very helpful and have great follow up. Thank you for setting the example for excellent customer service! Julie Maul"
We responded:
"We agree! Brad does a great job helping customers with their insurance needs! Thank you for your 5-star review and sharing your experience working with Brad and our office."
Profile photo of Tonya M

Tonya M

October 13, 2023

5  out of  5
rating by Tonya M
"I always have an easy time working with Terrin Thies office. Alyssa is usually who takes care of me and she always does a tremendous job communicating and getting things done without headache. I always recommend them when people are looking for insurance needs! I appreciate their help and dedication to those they insure! Especially myself!"
We responded:
"Thank you for the 5 Star review, Tonya. We agree, Alyssa does a great job helping customers with their insurance needs! We love reviews like this shared by great customers like you!"
Profile photo of Brian Newton

Brian Newton

October 5, 2023

5  out of  5
rating by Brian Newton
"Great rates! And treated like family!"
We responded:
"We strive to take care of our customers just like family and provide great rates! Thank you for the nice review, Brian!"
Profile photo of Sacred Harps

Sacred Harps

September 27, 2023

5  out of  5
rating by Sacred Harps
"Terrin set up my car insurance quickly and got me some great discounts too. I highly recommend working with him!"
We responded:
"We take pride in helping customers get all the discounts possible on car insurance. Thank you for the kind review, Sacred!"
Profile photo of Adrianne Schmitt

Adrianne Schmitt

August 25, 2023

5  out of  5
rating by Adrianne Schmitt
"I talked with Alyssa today, and got a fast quote for my car. The price was awesome, and reasonable. I was able to get my insurance within a timely manner, and everything squared away."
We responded:
"Thank you for the positive review! We are delighted to hear that you had such a great experience. We strive to provide excellent customer service with a personal price plan for your insurance needs. "
Profile photo of Jaimie Ford

Jaimie Ford

June 19, 2023

5  out of  5
rating by Jaimie Ford
"I’m posting on behalf of my mother… Terrin and Dawn are extraordinary! They made the process to get her car repaired and secure a rental easy. Dawn is quick to respond and handled the “heavy lifting” to get us set up."
We responded:
"Thank you Jaimie, for taking the time to post on your mother's behalf. We appreciate your kind words and are so glad that she has had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!”"
Profile photo of Earleen Ehlers

Earleen Ehlers

June 19, 2023

5  out of  5
rating by Earleen Ehlers
"Nice staff."
We responded:
"Thank you for taking the time to leave us a review, Earleen. We are so glad to hear that you believe the staff at our office is nice. Never hesitate to let them know how they can assist with your insurance needs. "
Profile photo of Taylor Gross

Taylor Gross

June 16, 2023

5  out of  5
rating by Taylor Gross
"The best people around!"
We responded:
"Dear Taylor, Wow! Thank you so much for the feedback! We appreciate your business!"
Profile photo of Kyle Heins

Kyle Heins

June 16, 2023

5  out of  5
rating by Kyle Heins
"The friendly Staff and knowledgeable persons that are the Back Bone of this enterprise, are enough of a reason to bring your Business to them. Couple that with their great rates and outstanding service, make it a win in My book.... State Farm has my Business for Sure."
We responded:
"Hey Kyle, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please continue to contact us with your insurance needs. "
Profile photo of Larry Moore

Larry Moore

June 16, 2023

5  out of  5
rating by Larry Moore
"Great place for insurance…… friendly people. Always ready to help."
We responded:
"Thank you so much for your business and feedback, Larry. ! If any of your friends or family have insurance needs, please let them know about us!"
Profile photo of Aerator K

Aerator K

June 16, 2023

5  out of  5
rating by Aerator K
"Very friendly, speedy service!"
We responded:
"Dear Aerator K, thank you for your review! We’re glad we made your claim experience with us a great one. We are always here to help!"